OPERATING HOURS
Mondays, Tuesdays & Thursdays: 8.30 am - 6.00 pm
Fridays: 8.30 am - 5.30 pm
Wednesdays: 8.00 am - 9.30 pm (By appointments only)

Closed on Saturdays, Sundays and Public Holidays

ADDRESS
Blk 946 Tampines Avenue 4 #01-338 Singapore 520946

Tel: 6544 2263
Fax: 6544 2253
Email: sbl@sblvisionfsc.org.sg

 [click here to view map]

QUALITY SERVICE FEEDBACK
We are constantly looking for ways to serve you better. Your feedback on how well we are doing is very important to us. We are always happy to receive compliments. However, if you are unhappy with some aspect of the services we have provided, please tell us about your concerns and suggestions on how we can make our services better. Please use this feedback form or alternatively, you may write to:

The Director
The SBL Vision Family Service Centre
Blk 946 Tampines Ave 4 #01-338 Singapore 520946
Email: sbl@sblvisionfsc.org.sg

FEEDBACK FORM
Type of Feedback	Complain Question Suggestion Compliment
PART A How satisfied are you with the service provided by the staff of SBL Vision Family Service Centre? Staff who attended to you were …
Friendly and helpful Completely satisfied Very satisfied Fairly satisfied Somewhat dissatisfied Very dissatisfied Acknowledged you by recognising you or expecting you Completely satisfied Very satisfied Fairly satisfied Somewhat dissatisfied Very dissatisfied Established a good relationship with you Completely satisfied Very satisfied Fairly satisfied Somewhat dissatisfied Very dissatisfied Were prompt and efficient in service provided Completely satisfied Very satisfied Fairly satisfied Somewhat dissatisfied Very dissatisfied Were flexible in accommodating any changes Completely satisfied Very satisfied Fairly satisfied Somewhat dissatisfied Very dissatisfied Were able to resolve problems or knew who to contact if unable to assist you personally Completely satisfied Very satisfied Fairly satisfied Somewhat dissatisfied Very dissatisfied Provided a consistent quality of customer service Completely satisfied Very satisfied Fairly satisfied Somewhat dissatisfied Very dissatisfied
PART B Details of compliments or complaints.
a. Remarks
b. If you have made a complaint, do you want us to contact you about it ?
	Yes, Please contact me about this complaint
	No further contact required
PART C Personal Details.
Name
Address
Telephone	(home)    (office)
Email